Privacy Policy
This Privacy Policy explains how Hope Residence (“we”, “us”, or “our”) collects, uses, shares, and protects personal information obtained through your use of https://hoperesidence.co.uk/termsandconditions (the “Website”). By using our Website, you agree to the terms of this Privacy Policy.
1. Who We Are
1.1. Data Controller
For the purposes of the UK GDPR and the Data Protection Act 2018, Hope Residence of 121 Meadfield, Edgware England HA8 8XL is the “data controller” of any personal information collected via this Website.
1.2. Hosting Provider
The Website is hosted by NotLuck, a trading name of Peppercord Limited (registered in England and Wales under company number 15954819), on behalf of [Company Name]. As part of providing hosting and technical services, NotLuck may have access to certain user data solely for the purposes of operating, maintaining, and supporting the Website. Details to contact NotLuck can be found on their website, https://notluck.co.uk
1.3. Contact Details
● Address: 121 Meadfield, Edgware England HA8 8XL
● Email: [email protected]
● Telephone: 07853 669777
2. Personal Information We Collect
We may collect and process the following types of personal information:
● Contact Information: Such as your name, email address, postal address, and phone number.
● Account Information: If you create an account, we collect login credentials and any profile information you provide.
● Financial Information: If you make a purchase or payment, we collect billing details, payment method, and transaction details (processed securely by our payment processors).
● Technical Information: Such as IP address, browser type, device type, and browsing history on our Website, gathered via cookies and similar technologies.
● Communications: Copies of any correspondence you send to us, including emails or contact form submissions.
We only collect personal information that is necessary for the specific purposes described in this Privacy Policy.
3. How We Use Your Personal Information
We may use your personal information for the following purposes:
● To Provide Our Services: We process your data to manage your account, provide products or services, and maintain customer relations.
● To Communicate With You: We may use your contact details to send updates, respond to enquiries, or provide customer support.
● To Improve Our Website: We analyse user interactions with our Website to improve functionality, user experience, and content.
● To Comply With Legal Obligations: We may process your data to comply with applicable laws, regulations, court orders, or governmental requests.
● Marketing Purposes (where applicable): We may send you promotional materials about our products and services if you have opted in to receive such communications. You can unsubscribe at any time.
4. Legal Basis for Processing
We rely on one or more of the following lawful bases when processing your personal data:
1. Performance of a Contract: Where processing is necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering into a contract.
2. Consent: Where you have given clear consent for us to process your personal information for a specific purpose (e.g. direct marketing).
3. Legitimate Interests: Where processing is necessary for our legitimate interests (or those of a third party), provided such interests are not overridden by your rights.
4. Legal Obligation: Where processing is necessary for compliance with a legal or regulatory obligation.
5. How We Share Your Personal Information
We may share your personal information in the following circumstances:
● Service Providers:
○ Hosting and Technical Services: NotLuck, a trading name of Peppercord Limited, provides hosting services for our Website. In this role, NotLuck may have access to user data for the sole purpose of performing hosting, maintenance, and technical support services.
○ Other Third-Party Providers: We may share data with other service providers (e.g., payment processors, analytics providers) who process information on our behalf. Such providers are contractually obligated to protect your personal data and only process it according to our instructions.
● Business Transfers: If we undergo a merger, acquisition, or asset sale, we may transfer your personal information to the new entity.
● Legal and Regulatory Authorities: Where required by law, court order, or governmental regulation, we may disclose your personal information to relevant authorities or third parties.
We do not sell or rent your personal information to third parties for their own marketing purposes.
6. International Data Transfers
We primarily store and process your personal data within the UK. However, if it becomes necessary to transfer your personal data outside the UK or the European Economic Area (EEA), we will ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your personal information in accordance with applicable data protection laws.
7. How Long We Keep Your Personal Information
We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your data is no longer needed, it will be securely deleted or anonymised.
8. Your Rights
Under data protection law, you have various rights regarding your personal information, including:
● Right to Access: You have the right to request a copy of the personal data we hold about you.
● Right to Rectification: You can request that we correct any inaccuracies in your personal data.
● Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data in certain circumstances.
● Right to Restrict Processing: You can ask us to restrict or block the processing of your personal data.
● Right to Data Portability: You can request a copy of your data in a structured, machine-readable format to transfer to another provider.
● Right to Object: You can object to our processing of your data where we rely on a legitimate interest or use your personal data for direct marketing.
● Right to Withdraw Consent: Where we rely on your consent, you can withdraw that consent at any time.
To exercise any of these rights, please contact us at the details provided above. If you believe we have not addressed your concerns, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK (www.ico.org.uk).
9. Cookies and Similar Technologies
We use cookies and similar technologies to collect technical information about your usage of the Website and to enhance your online experience. For more details on how we use cookies, please refer to our Cookie Policy (https://hoperesidence.co.uk/cookiepolicy).
10. Security
We take reasonable measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
11. Third-Party Websites
Our Website may contain links to third-party websites. We do not control and are not responsible for the content or privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Children’s Privacy
Our Website is not intended for use by individuals under the age of 16. We do not knowingly collect or solicit personal information from children. If you believe a child has provided us with personal data, please contact us to have it removed.
13. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website after any such changes constitutes your acceptance of the revised Privacy Policy.
14. How to Contact Us
If you have any questions about these Terms, please contact us at:
● Email: [email protected]
● Phone: 07853 669777
●Address: 121 Meadfield, Edgware England HA8 8XL
Hope Residence Ltd (Registered 14845146)
121 Meadfield
Edgware
United Kingdom
HA8 8XL
Copyright 2024 © Hope Residence Ltd - All Rights Reserved
Website by NotLuck